Refund policy

We want you to be happy with your order.

30-Day Money-Back Guarantee

If you are not happy with your purchase, you have 30 days from the day you receive it to ask for a refund. Email contact@zapteo.com with your order number. We will tell you how to send it back and refund you once it arrives.

Faulty, Lost Or Damaged Orders

If your order is faulty, lost or arrives damaged, email us with your order number and a photo where you can. We will send a replacement or refund you.

Refunds

Refunds go back to the payment method you used. Your bank may take a few days to show it.

Your Rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. This policy is in addition to those rights.